We offer a 7-day no-questions-asked return policy. You are responsible for the return shipping costs. Please note that custom items are non-refundable unless there is a quality issue.
Once your order has been shipped, you will receive an email with a tracking number and a link to track your shipment. You can use this link to monitor your order’s delivery status.
• Free Shipping: Available for orders over $99.
• Standard Shipping: For orders under $99, a flat shipping fee of $10 applies.
• Processing Time: Orders are typically processed within 1-3 business days.
• Shipping Time: Domestic orders take 7-15 business days, while international orders take 10-20 business days.
Once an order is placed, we begin processing it immediately to ensure timely delivery. If you need to make changes or cancel your order, please contact us as soon as possible. We can only make changes or cancellations before the order is processed and shipped.
Yes, we offer international shipping. Please note that international orders may be subject to customs duties and taxes, which are the customer’s responsibility.
If you receive a damaged or incorrect item, please contact us at info@jasariel.com within 7 days of receiving your order. Provide your order number and a description of the issue, and we will work with you to resolve it promptly.
You can reach our customer service team via email at info@jasariel.com or by phone at [Your Contact Number]. We’re here to assist you and answer any questions you may have.
We provide a size guide on our product pages to help you choose the right size. If you’re unsure, please refer to the size chart or contact our customer service for personalized assistance.
Currently, we do not offer gift cards. Please stay tuned for future updates on this option.
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